This position requires an assertive, goal oriented individual with excellent customer service and negotiation skills, along with the capacity to research data and problem solving.
Respond to internal and external customer calls or correspondence within designated timeframes, to troubleshoot and resolve concerns by determining cause, evaluating options to determine the best solution to expedite corrections, or follow up to ensure resolution.
Responsible for professional business International collections including other aspects of collections such as resolving customer billing problems and reducing accounts receivable delinquency.
Identify and report to Director of Collection issues attributing to account delinquency.
Work closely with project managers, sales teams, collections manager, billing and cash posting teams.
At least three years of corporate international collection experience required.
Strong understanding of the all accounts receivable processes, including billing and cash reconciliation.
Excellent interpersonal, communication, analytical, written and time management skills.
Proficient with Microsoft Excel.
Knowledge of Cost Point and GETPAID applications a plus.
Ability to prioritize and work in a fast paced, time sensitive environment.
Self-motivated and detail oriented.
Willing to work the night shift (9PM-6AM)
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-
based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations.
Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.
For more information, visit www.deltek.com.