We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
As a Help Desk Technician Level 2, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
A SNAPSHOT OF YOUR ROLE Your day could see you : Support Windows and MAC desktop and laptop computers General access and connectivity issues Desktop application issues Basic administration of user accounts and groups Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Support for mobile devices such as iPhones, Blackberries, and Android phones Occasionally act as a liaison between Partners / Clients and NOC team in India A BIT ABOUT YOU 1 to 2 years of experience in a Service or Help Desk Desk / Support Center environment Windows operating systems Apple operating systems Proficient in Active Directory Knowledge of network basics Email clients (Microsoft Outlook) Knowledge of VPN basics Excellent communication, written and verbal are vital Excellent customer service skills are vital College or Technical Institute degree in Information Technology or other related discipline required.
May be substituted by 2 or more years of experience in a Help Desk / Call Center environment. Customer service, especially with inbound phone contact Planning & organizing Problem solving Time management