CS Billing Agent Tier 1
Acquire BPO Pty Ltd
Philippines
9d ago

Job Description

Respond promptly to general inquiries, billing issues, identification and research to resolve customer complaints. The main goal is to keep customers happy.

Duties and Responsibilities

  • Take ownership from the onset of inbound and outbound calls
  • Ensure that the customer’s needs are met
  • Actively listen to the customer’s needs and issues with great interest while displaying confidence in resolving the call
  • Accurately log all calls using the provided tools and systems
  • Minimum Requirements

  • Ability to think quickly and logically to ensure expedient response to customer inquiries
  • Excellent communication skills in both written and oral English
  • Ability to work with patience and courtesy to customers
  • Ability to think quickly and logically to ensure immediate response to customer inquiries
  • Positive attitude with willingness to learn at the workplace
  • Ability to multitask
  • Previous experience in handling Telco accounts is an advantage
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