This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment.
We provide support for you to shape your own career by achieving expertise and learning on the job.
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.
You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training.
You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Builds a good understanding of target customers and their business
Maximizes the impact of transactional sales through effective probing and lead qualification
Provides a personalized service and builds relationships with customers
Communicates service or rate changes, notable trends, policies and other relevant information to assigned accounts
Ensures customer relationship management tools are updated on time and are of excellent quality
Is typically responsible for supporting a small / medium size impact client base in any size cluster- Handle service escalation requests from internal / external customers
Phone call / Chat attendance (when and where applicable)
Assist the export / import country Customer Service Agents in handling and resolving customer requests where applicable.
Facilitate completion of booking and documentation processes
Facilitate pre-arrival and import manifest processes
Work in coordination with country port authorities, other local country CSAs and other service departments on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
Deliver customer experience as outlined by HQ Centre Customer Service.
We are looking for
Education Qualification :
University graduate or bearing similar professional qualification in the same or related field
Minimum 2 years relevant experience in shipping or the BPO industry
Experience in handling Customer Service transactions / processes and dealing with direct customers preferred
Proficiency in Microsoft Office applications especially Excel and Outlook (email)- Team player, empathy and superior interpersonal skills.
Proficiency verbal and written communication skills (English).
Experience in Service Industry is desired.