Systems Engineer II
Teleperformance
Makati City, Greater Metro Manila
6d ago

Job Summary Manage request tickets from cradle to grave ensuring the logical access being appropriately provisioned at User level and resolution is achieved within the documented service levels.

Provisioning logical access permissions as per approved level of access. User Administration - Active Directory, Skype For Business, Recording Platform, Collection Systems etc.

Providing 1st level of support on the Web Proxy. Restricting URL access on the Proxy Gateways. Web Proxy Administration's McAfee Web Gateway & Websense Web Gateways

Provide first call resolution or facilitate resolution to issues by engaging the appropriate parties

Duties / Responsibilities Facilitate escalation for unresolved issues approaching or surpassing the allowable service level

Collect and consolidate required information from reporting parties into ticketing system.

Performs other related duties and assignments as required and as assigned by supervisor or manager

Qualifications : College degree or technical training is must.

Knowledge & working experience on Active Directory

Proficient with Microsoft Office tools

Should have both an interest in the IT industry and technical aptitude

Must have exceptional verbal and customer service skills

Must have excellent writing skills

Must have the ability to multi-task and prioritize

Must be able to perform duties with minimal supervision

Experience with Teleperformance is preferred

Experience on Web gateways is preferred

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