Principal Consultant
Oracle
Philippines
14d ago

Key Responsibilities

Provide implementation services to new and existing customers

  • Document and validate customer’s business requirements and map to NetSuite functionality
  • Configure / customize NetSuite application to meet customer’s business requirements
  • Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries
  • Attend internal project meetings and provide status on progress of activities and deliverables
  • Contribute to internal PS initiatives

  • Document solutions and contribute to solutions repository
  • Document Leading Practices and share with PS practice
  • Participate in SME program in area(s) of interest and expertise
  • Focus on Continuing Education

  • Contribute to internal PS knowledge share; Review posted feedback on a continuous basis
  • Participate in Continuing Education sessions
  • Be fully versed on functionality released with each new product upgrade
  • Problem Solving

  • Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions
  • Documents, troubleshoots and escalates Support issues outside defined parameters
  • Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
  • Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
  • Ability to document reusable solutions
  • Autonomy

  • Works fairly independently
  • Ability to influence customers to modify current business practices, as required
  • Ability to manage scope and expectations with the customer
  • Decision Making

  • Generally receives guidance and direction from other project resources (Senior Consultant, Consulting Technical Manager, Project Manager), Team Lead, and PL
  • Ability to engage in the Sales process with some guidance from Management
  • Interpersonal Skills

  • Strong written and verbal communication skills
  • Strong presentation skills
  • Ability to establish credibility and rapport with internal and external stakeholders
  • Ability to work within project teams, and collaborate cross-departmentally
  • Ability to communicate effectively with functional and technical resources
  • Soft Skills

  • Customer relationship acumen and strong consulting skills
  • Ability to manage multiple projects
  • Technical Skills

  • Mastery of Microsoft Office Products
  • Experience with software in a SaaS environment including any experience with Accounting / ERP, CRM and Ecommerce
  • Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
  • Ability to effectively implement an ERP, SFA / CRM or Ecommerce Solution
  • Understanding of common industry standard business practices, such as ERP, SFA / CRM, or Ecommerce
  • Understanding of different industries and how NetSuite applies to the customer’s business practices
  • Education

  • Bachelor’s degree, preferably in Accounting or Management Information Systems
  • Professional Experience

  • 5+ years’ experience in systems applications consulting, either internally via an IT organization, or externally with a consulting firm or software provider
  • Solid experience in Business Process Mapping and Change Management
  • Promotion Criteria

  • Demonstrates advanced knowledge in at least 1 major area of NetSuite functionality i.e. ERP, CRM, Ecommerce, OpenAir
  • Regularly exceeds personal utilization targets on a quarterly basis
  • Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
  • Contributes to internal PS Knowledge Share
  • Demonstrates ability to manage multiple projects simultaneously
  • Reports To

  • Professional Services Practice Manager
  • Detailed Description and Job Requirements

    An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product / technology family.

    Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.

    Applies Oracle methodology, company procedures, and leading practices.

    Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.

    Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.

    May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities.

    Develops and configures detailed solutions for moderately complex projects.

    5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience.

    Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients.

    Oracle

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