Arvato | Real Time Analyst | EastwoodArvato | Real Time Analyst | Eastwood
Create Your Own Career
Quezon City PH
20h ago

Position Summary :

  • Responsible for monitoring agent Real Time Adherence and generate reports as directed
  • Duties and Responsibilities :

  • Monitor RTA (Real Time Adherence) Application and generate reports for Operations team indicating agents who are not in adherence with their official schedules
  • Distribute daily reports of adherence offenders
  • Day-to-day maintenance of eWFM tool. Ensure that agents’ official schedules, staff assignments, and team assignments are accurate.
  • Ensure that when agents do not work their official schedule (due to sick day, vacation day, etc.) that the exceptions are tracked accurately in eWFM

  • Generation of team meeting schedules, and assisting in the generation of training schedules as required
  • Monitor attendance lines for all business groups and update daily reports as outlined for each staff group
  • Assorted data entry duties or tracking of call data as required by each staff group
  • About Arvato

    Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

    Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-

    known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

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