Business Intelligence Supervisor
TaskUs
Manila, Philippines
10d ago

Responsibilities :

  • Ensure that their team's deliverables (reports / analysis) are timely, reliable, and accurate.
  • Provide actionable insights to the business using available data (via statistical analysis and other methods).
  • Upskill the team by teaching them analytical skills that are relevant to the job. Acts as a subject matter expert.
  • Plan and schedule work to deliver on time, or highlight to the management team any potential change in delivery timelines.
  • Work with minimal supervision and exercise initiative.
  • Identify opportunities for custom development and working with team representatives in identifying requirements and developing business specifications.
  • Work collaboratively and in a consultative manner with the various teams and support representatives to identify opportunities for enhancement of business processes.
  • Write documentation where required including work instructions for all tasks within role.
  • Qualifications :

  • Candidate must possess at least a Bachelor's / College Degree , any field.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Experience in using MS Office applications.
  • Project management skills such as prioritizing, communication, planning, etc...
  • Analytical skills that are typically used in Quality Management, Quality Assurance, Continuous Improvement and other areas.
  • Information gathering, analysis and documentation including process and data flow diagrams.
  • Stakeholder-facing experience.
  • Excellent communication skills (verbal and written).
  • Experience leading a team.
  • Applicants must be willing to work in Quezon City.
  • Preferably 3 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Full-Time position(s) available.
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