Managed Services
GoDaddy Operating Company, LLC
Philippines
25d ago

Location Philippines Location About GoDaddy GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures.

With nearly 17 million customers worldwide and over 75 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work.

Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success.

To learn more about the company visit www.GoDaddy.com.

Perform task requests for customers for WP Premium Support remotely.*Replacement for R003371*

Performing the following tasks categories :

  • Theme Maintenance : Theme automatic / manual update / install, theme customization based on but not limited to cosmetic updates (fonts, colors, size, layout modification) (CSS, HTML and JS), Child theme creation
  • WP Development : WordPress configuration file updates (increasing PHP memory, enable / disable Debug log, disabling cache, updating auth keys, adding user.
  • ini file on root), plugin install / remove / update, plugin issue diagnose(conflicts, corrupted files, incompatibilities)

  • Database Management : based on MySQL using MyPHPAdmin export / import database, site error connection fix, updating / configuring permalink structure, find / replace strings in the database, Optimize Database.
  • Administrative Updates : Image optimization, adding a favicon, mitigate comment spam, troubleshooting login issues, troubleshooting media upload errors, install / update ionCube Loader
  • WordPress Core : troubleshoot core files errors, Upgrading WordPress version, troubleshooting internal error server or error 500, troubleshooting white screen of the dead, installing WordPress in the server.
  • Based on expectations and site performance provide suggestions to the customer to improve site performance reviewed by Senior developers (WPEII / WPEIII)
  • Keep track and follow up tickets in Pending status with our work-flow for this scenario.
  • Follow up tickets worked previously in past days.
  • Providing customer with GoDaddy articles with instructions to complete any additional adjustments non-WordPress related.
  • Assist customer in ticket creation if requested on the ticket.
  • Be in compliance with QA and ticket quota requirements per week / month.
  • Reaching Teach Lead chat (Server support chat for hosting / account related issues)
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