Assistant Call Center Manager
Teleperformance
Pasay City, Metro Manila
2 months ago

Job Summary Accountable for the performance of the cluster

Duties / Responsibilities Responsible for maintaining the program's efficiency metrics

Fully implement and audit TOPS

Analyze KPI, identifying issues and trends

Performs Root Cause Analysis and formulates and executes action plans to improve performance

Assists the CCM in executing account-wide initiatives Qualifications : At least 2 years Supervisor / ACCM experience

Strong performance management / TOPS background

Excellent program planning and execution skills

Strong analytical skills; very detail-oriented

Strong decision-making and problem-solving skills

Excellent communication and listening skills

Knowledgeable in call center tools and processes

Proficient in MS Office applications

Excellent people management skills

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