Job Description A.
Business Systems Analysis and Process Re-engineering Conducts business requirements gathering and analyzes procedures and policies to automate business transactions or to improve existing automated business transactions;
Coordinates with other departments during the system development phase to ensure the creation of a good quality application;
Prepares Change Request Forms, Requirements Clarification Forms, Functional Requirements Specifications and other requirements documents, technical reports, memoranda, and users / procedures & technical manuals related to projects;
Coordinates with Applications Development Team, SQA Department, Field Operations and Customer Care Department on migration and implementation of new application version and enhancements;
and, Provides support to the Field Operations Department and Customer Care Department in matters relating to business rules and policies of LTO. B.
Client Support Conducts briefings / seminars / workshops to LTO process owners and users on functionalities of new application builds or new policies related to the LTO-
IT system; Facilitates logistical requirements for seminars / trainings, workshops, briefings and meetings conducted for LTO process owners and users;
and, Conducts regular relationship management initiatives with LTO process owners. C.
Communication Prepares draft replies to LTO and other agencies on issues raised related to the Core Applications; and, Coordinates and / or prepares reports as requested by LTO Minimum Qualifications A graduate of Computer Science, Computer Engineering, Industrial Engineering or any IT related course With at least 1 year experience in Business Analysis Knowledge in System Development Life Cycle Project Management skills Excellent Written and Oral communication skills;
Strong analytical and planning skills; Good communication and presentation skills; Excellent problem-solving skills;