The Customer Service Representative (CSR) will be responsible for ensuring a high
level of Customer
Satisfaction. The role will provide customers with post
sales technical support for APC’s core product
line and advise potential and existing customers on product selection. This will require an understanding
of system availability concep
ts and APC’s solutions for providing uptime. CSR’s are required to interpret
policies and make business decisions under pressure, based on customer and company needs to meet
deadlines with minimal supervision. Opportunity for growth and advancement that is
limited only by
drive, desire, competitive spirit, and aptitude for learning. Provides post
sales technical support via the
phone. Ensures every interaction creates the optimal customer experience. Assists potential customer
with product selection and con
figuration. Identifies and routes large opportunities to sales teams for
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's / College
Degree in Engineering (Others),
Computer Science / Information Technology, Business
Studies / Administration / Management or equivalent.
Required skill(s) : Technical Support experience, Strong problem solving skills, Technical aptitude.
At least 2 year(s) of working experience in the r
elated field is required for this position.
4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in
General or equivalent.