Software Support Assistant
Match Resources Pte Ltd
Manila, Philippines
2d ago

Responsibilities : Taking ownership of technical issues and working with our development team to resolve more advanced issues when necessary Resolving escalated customer complaints without the need for team lead intervention Documenting, troubleshooting and problem resolution steps Job Requirements : Diploma or bachelor’s degree in any field Proven customer support experience Strong phone contact handling skills and active listening Ability to multi-

task, prioritize and manage time effectively Customer orientation and ability to adapt / respond to different types of characters Good general computer and software knowledge

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