TS REP. L1
Acquire BPO Pty Ltd
Philippines
9d ago

Job Description

To provide real-time resolutions to technical concerns of customers, serve as a subject matter experts in resolving different technical issues and educate customers on technical aspects while ensuring customer satisfaction

DUTIES AND RESPONSIBILITIES

  • To provide real-time resolutions to technical concerns of customers
  • Serve as a subject matter experts in resolving different technical issues
  • Educate customers on technical aspects while ensuring customer satisfaction
  • MINIMUM REQUIREMENTS

  • Ability to simplify complex technical terms when assisting end-user
  • Call Centre Experience is not essential
  • Degree in IT or related course is preferred but not essential
  • Must have a passion for technology and / or computers
  • Have excellent troubleshooting skills relevant to internet technologies
  • Good English verbal and written communication skills
  • Understand Computer Networking and Internet Connectivity
  • Apply
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