Operational Risk Senior Manager
Wells Fargo
Manila
7d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

BPRM is an enterprise wide program to ensure management of critical business processes with a focus on analyzing end-to-

end process steps, risks, controls, monitoring and opportunities for improvement. This is done through Compile & Stratify where the BPRM team compiles the enterprise-

wide list of business processes and conducts an assessment to prioritize the potentially high risk business processes, Analyze & Remediate where key risks, controls, and monitoring activities (including key risk and performance indicators) are assessed to determine adequacy of the control environment.

About the role

The Operational Risk Manager 1 will be responsible for overseeing, managing and providing work direction to the teams that perform risk oversight and process modeling support for Dealer Services processes.

Responsibilities :

  • Process Models - Complete process discovery, process modeling, and process improvement activities in order to document and improve business processes
  • Provide file prep support by identifying risk and controls and other required deliverables for business processes for all of Dealer Services and Direct Auto
  • Assist in completing required deliverables such as FMEA, Linkage Tables, Process Maps, and Business Reduction Opportunities for identified high risk processes in alignment with the enterprise policy
  • Data entry in corporate tools
  • Responsible for accurate, consistent, and timely reporting / communication to U.S. leadership team
  • Align work practices and standards with peers in the U.S.
  • Represent the department or function at broader level
  • Take a lead role in developing and implementing best practices
  • Identify training needs and provide assistance for team member growth
  • Performance management
  • Maintain desired staffing level
  • Market Skills and Certifications

    Essential Qualifications :

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both;
  • or 6+ years of business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

  • 1+ year of leadership or management experience
  • Align work practices and standards with peers in the US
  • Take a lead role in developing and implementing best practices
  • Identify training needs and provides assistance for the team member growth
  • Performance management
  • Responsible for accurate, consistent and timely production metric / analytical reporting and communication to U.S. leadership team
  • Identifying risks and / or gaps through the trending analysis and report results to stakeholder
  • Candidates must be amenable to work at night
  • Work location is in McKinley Hill or BGC (Uptown) Taguig City
  • APAC

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