TPLink Associate (OCT11709)
Pasig City, Metro Manila
5d ago

Job Summary Facilitate timely updates and resolutions to all issues submitted through TPLINK, Teleperformance s online ticketing system, by monitoring and ensuring that service level agreements are met by each department handling the issue.

Duties / Responsibilities Assist customers with their issue raised via the hotline by providing one and done resolution whenever necessary, doing a warm transfer to the servicing department when applicable, and logging tickets on behalf of the customer if and when appropriate.

Communicate effectively with individuals, teams, and other departments to ensure high quality and timely expedition of customer requests

Conduct employment verification based on the requests made by external customers

Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity

Maintain trackers and prepare reports on the types of issues received via the hotline, the tickets submitted in TPLINK and employment verification requests on a regular basis.

Qualifications : Proficient in MS Excel, Powerpoint, Outlook and other MS Office applications

Exceptional communication and call handling skills with superior listening and comprehension skills

Ability to deliver information at customer's knowledge level and style of communication in an understandable manner

Ability to apply a logical problem solving approach to resolving customer problems and inquiries

Strong in coordination and communication

Can work in a fast-paced, target driven ad time-constrained environment under minimal supervision

Must be keen to details, hardworking, responsible and has a sense of urgency

Has the ability to complete multi-task requirements

Must be at least a 4-year college degree holder

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