Network Administrator
Elevate Services
Taguig, Metro Manila, Philippines
5d ago

Help us shape the future. Elevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.

If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of highly regarded legal service experts could be the right fit for you.

Role Description

  • Act as an point of contact for all IT issues
  • Responsible for ensuring prompt response and escalation of network alerts
  • Responsible for generating metrics of L1 and L2 incidents
  • Provide insights on operational issues and able to generate an action plan towards resolution
  • Responsible for mentoring L1 associates
  • You Might be the Right Person If...

  • You are comfortable in a 24 / 7 working environment
  • You have strong oral and written communication skills
  • You have excellent planning and documentation skills
  • You have the ability to identify a critical problem and escalate it to the right contact
  • You are able to work with minimal supervision
  • You can quickly learn new systems, processes and software
  • You have strong attention to detail, analytical and critical thinker
  • You understand how system and network alerts work
  • Specifically You Will...

  • Assist Sr. Network Administrator in network operations
  • Ensure all IT related queries are logged in the incident management tool
  • Perform QA on logged incidents
  • Analyze, diagnose and resolve L1 and L2 network-related issues
  • Escalate L3 IT issues to other IT teams
  • Coordinate with our technical vendors to resolve issues
  • Act as mentor to L1 associates
  • Ensure runbooks and other documentations are up-to-date
  • Skills for Success

  • Strong verbal and written communication skills
  • Strong network fundamentals
  • Attention to details
  • Critical thinking
  • Technical Skills
  • Cisco administration experience (required)
  • CCNA or other certifications (desirable)
  • Programming background (desirable)
  • Experience

  • 4 years’ experience in network monitoring, system and / or network administration
  • Qualifications

  • BS in Computer Science or any related IT field or
  • Equivalent IT experience
  • Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide.

    Elevate’s achievements and distinctions include :

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.
  • At Elevate we live our core values :

  • We Deliver. We are careful about the commitments we make to our customers and each other. We do what we say we will.
  • We Innovate. We celebrate creativity. We challenge the status quo and continuously ask ourselves, and each other how can we improve.
  • We Care. We listen to our customers’ needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families.
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