Call Center Manager (RFH11831)
Teleperformance
Pasig City, PH
10d ago

Job Summary Overall in-charge of the day-to-day operations of the center

Duties / Responsibilities Responsible for the attainment of client set goals, efficiency targets and overall center performance

Analyzes agents / supervisors / ACCM performance and develops action plan to bridge gaps

Implements and audits TOPS as a tool to maintain / increase performance Qualifications : At least 3 years ACCM / CCM experience

Strong performance mngt / TOPS background

Excellent program planning and execution skills

Strong analytical skills; very detail-oriented

Strong decision-making and problem-solving skills

Excellent communication and listening skills

Knowledgeable in call center tools and processes

Proficient in MS Office applications

Computer literate w / experience using MS Office products.

Apply
Add to favorites
Remove from favorites
Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form