General Administrator
Acquire BPO Pty Ltd
Philippines
4d ago

Job Description

The agents will be client services response working with a franchise group of Electricians and Plummer’s from Australia and New Zealand and will be performing administrative tasks for them (predominantly around transitioning information from email requests to their core operating / job logging system).

DUTIES AND RESPONSIBILITIES

  • Reports directly to the Team Lead
  • Handles back office / administration tasks assigned by the client for both Australian and New Zealand customers / members
  • Clears emails, filters and forwards these on or responds accordingly
  • Enters new service job information into the software
  • Enters new quoted job information into the software
  • Enters new leads into the software
  • Completes general admin Tasks and updates these in the software
  • Downloads data files and imports these into the campaign's Enterprise - price files and supplier invoice files
  • Manages email inboxes and ensures that assigned emails are actioned with accuracy and efficiency
  • Escalates customer issues or any internal issues to his / her superior to ensure that these issues are actioned right away
  • Monitors and accomplishes individual targets against key criteria and set standards
  • Protects the business by adhering to the policies and procedures of the program and of the company
  • Can work with minimal supervision
  • Flexible to shifting schedule
  • Directly interacts with the client through emails or phone calls especially for escalations and product / process clarification
  • Performs other tasks assigned by the supervisor / manager
  • Minimal inbound calls depending on member requirements
  • MINIMUM REQUIREMENTS

  • Ability to use the desktop computer system intermediate level
  • Good understanding of basic internet usage
  • Good understanding of the telephone system
  • Excellent communication skills
  • Strong customer service / back office skills
  • Good problem solving skills
  • Minimum typing speed of 35 words per minute
  • Accuracy and speed at entering data will be important
  • Ability to understand customers speaking with Australian accent and jargons
  • Ability to multi-task (Listening / Talking while typing / navigating and vice versa; or work on several tasks at the same time)
  • Analytical and can easily grasp updates / changes in policies and procedures and able to retain all the changes and updates
  • Organised
  • Team player and self- motivated
  • Familiar with Australian and New Zealand geography and culture is preferred but not required
  • With experience in Customer Service, Back Office
  • Apply
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