CSR - Primary Support
Schneider Electric
Cavite , PH
4d ago

The Customer Service Representative (CSR) will be responsible for ensuring a high

level of Customer

Satisfaction. The role will provide customers with post

sales technical support for APC’s core product

line and advise potential and existing customers on product selection. This will require an understanding

of system availability concep

ts and APC’s solutions for providing uptime. CSR’s are required to interpret

policies and make business decisions under pressure, based on customer and company needs to meet

deadlines with minimal supervision. Opportunity for growth and advancement that is

limited only by

drive, desire, competitive spirit, and aptitude for learning. Provides post

sales technical support via the

phone. Ensures every interaction creates the optimal customer experience. Assists potential customer

with product selection and con

figuration. Identifies and routes large opportunities to sales teams for


Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's / College

Degree in Engineering (Others),

Computer Science / Information Technology, Business

Studies / Administration / Management or equivalent.

Required skill(s) : Technical Support experience, Strong problem solving skills, Technical aptitude.

At least 2 year(s) of working experience in the r

elated field is required for this position.

Preferably 1

4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in

General or equivalent.

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