Operations Management
Accenture
Manila, Philippines
1d ago

Job description

This is a key position that provides direction, guidance and support to the Customer Service and / or Technical Support, Outbound Collections performance.

This position is also responsible for obtaining a working knowledge of pertinent company and departmental policies and procedures and ensuring they are complied with.

This position must work closely with and maintain strong relationships with Clients and business leads. Manage department human resources by selecting, developing, training, motivating, evaluating, and disciplining performance of staff to ensure practice goals and objectives are met resulting in quality care and optimum performance.

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