Collections Specialist, Associate
SolarWinds Worldwide
Fort Bonifacio, Taguig, Philippines
28d ago

Overview

The Collections Specialist, Associate is responsible for managing a portfolio of assigned accounts and for daily collections activities.

This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections.

Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps.

Assignments provided include general expectations, deadlines and priorities.

Responsibilities

Responsible for managing a portfolio of assigned accounts receivables accounts

Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and / or affect customer satisfaction

Tasked with meeting and / or exceeding assigned collection targets and metrics

Research, identify and resolve unapplied payments

Review contracts, orders and invoices to reconcile and resolve customer disputes

Responsible for timely follow-up and regular updates to accounts receivable collection notes

Some reports as determined by management

Qualifications

1-2 years of demonstrated experience managing a collections or an accounts receivable portfolio

Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making

Strong Written and verbal communication skills required

A strong attention to detail and the ability to complete job duties with a high degree of accuracy

Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations

Familiar with Microsoft Excel, Word, and Outlook

Flexibility in work schedule when required

Must be able to work as part of a team with peers and leadership within organization.

Exposure to NetSuite, SalesForce, Great Plains, etc. preferred

Competencies i.e. self-management, customer focus, communication skills, and basic negotiation skills

WILLING TO WORK NIGHT SHIFTS (10pm-7am)

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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