Trainer - Flex (CDO11066)
Teleperformance
Cagayan De Oro City, MSR
7d ago

Job Summary Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training)

Duties / Responsibilities Develops curriculum to support classroom training and alternative training

Provides feedback on existing curriculum for training improvements

Develops non-classroom communication and training materials

Analyze course materials and learner information

Assure preparation of the instructional site

Establish and maintain instructor credibility

Manage the learning environment

Demonstrate effective communication skills

Demonstrate effective presentation skills

Demonstrate effective questioning skills and techniques

Respond appropriately to learners needs for clarification or feedback

Provide positive reinforcement and motivational incentives

Use instructional methods appropriately

Use media effectively

Evaluate learner performance

Evaluate delivery of instruction

Report evaluation information

Assesses class and individual agent level performance

Demonstrates patience with all types of learners

Coaches employees one on one

Conducts pre and post training surveys where applicable

Works with supervisors to address employee performance gaps

Participates in client interaction (includes effective curriculum feedback and client visits)

Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community

Performs other related duties and assignments as required and as assigned by supervisor or manager Qualifications : Highly self-

motivated; able to work well with little or no supervision

Very Creative, Resourceful, Reliant and Committed

Values : Integrity, Professionalism and Teamwork

Excellent written and verbal communication skills

Strong Leadership Skills

Strong Time-Management and Organizing skills

Strong Facilitation and Presentation Skills and has the ability to assess and provide feedback

1 year Adult Education Experience Required

Can multi-task and can adapt and change to various roles and responsibilities

College Degree earned from a reputable institution

Able to work night shift

1 Year Call center Experience / Outbound and Inbound experience preferred

6 months previous customer service experience

Excellent written and verbal communication skills consistent with North American business standards

Must have availability to work various shifts influenced by current business needs

Computer proficient

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