IT Servicedesk Analyst
Manila, PH
10d ago

Responsible for providing first and second line of technical support to internal staff of the Company Point of contact for on-

site and remote users in PCs and Ethernet networking technologies Properly triage and log jobs for every request and incident to ensure appropriate priority and allocation of tickets as quickly as possible First level troubleshooting of network connectivity, software and hardware issues t a desktop level Displays advanced inerpersonal communication skills in order to work for both technical and non-

technical personnel at various level of the organization Imparts knowledge / instructions to teammates regarding the delivery of technical support services ensuring quality and timeliness Bachelor's Degree in Information Technology or equivalent; or a qualified student

1-2 years of experience in related field required

Knowledgeable in all troubleshooting related to IT or any technical related issues

Experience working with helpdesk call management system

Good knowledge in ITIL is preferred but not required

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