CBPS NAM Sears Service Analyst
Citigroup Inc
Manila, Philippines
1d ago

Description :

  • Provide world-class’ service excellence to Citi clients by offering consistent telephone banking experience
  • Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures
  • Processing of Online banking transactions which include financial entries & data maintenance
  • Identify sales opportunities to further enhance Citi's client relationships
  • Qualification :

  • Strong communication skills (verbal and written) at all levels of the organization
  • Resilient - able to handle difficult customers if required and remains positive and focused
  • Preferably with experience in credit cards and bank customer service operations
  • Speaks / interacts in a pleasant tone, pitch and pace
  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)
  • High level of listening and comprehension skills and utilizes appropriate questioning techniques
  • Primary Location

    APAC-PHL-National Capital-Manila

    Education Level

    Associate's Degree / College Diploma


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