Customer Service Representative (CSR) - CSR - Guest Relations Specialist - US Cruise Reservation Account
Neksjob Philippines
Quezon City, PH
2d ago
source : Bossjob

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell

  • Answering incoming calls from customers
  • Resolving customer inquiries / requests
  • Developing and maintaining accurate files
  • Ensuring customer requests are handled in an appropriate and timely manner
  • Utilizing various client-based tools and applications for customer management and servicing
  • Providing cutting-edge service in a friendly, confident and knowledgeable manner
  • Amenable to report onsite
  • Undergraduate in college degree may be considered
  • Experience with call center environment in handling customer voice interactions (preferred)
  • Travel Industry exposure preferred, but not required
  • Must be willing to be on mostly US hours and shifting hours.
  • Service driven individual with proven work experience in customer service environment
  • Providing positive customer experience as well as effective verbal and written communication skill, including effective email writing
  • Able to work autonomously but able to recognize when additional support is needed on handling customer interactions and transactions
  • Intensely immersed in navigating different systems and knowledgebase
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