As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
Your day-to-day in a nutshell
Answering incoming calls from customers
Resolving customer inquiries / requests
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and timely manner
Utilizing various client-based tools and applications for customer management and servicing
Providing cutting-edge service in a friendly, confident and knowledgeable manner
Amenable to report onsite
Undergraduate in college degree may be considered
Experience with call center environment in handling customer voice interactions (preferred)
Travel Industry exposure preferred, but not required
Must be willing to be on mostly US hours and shifting hours.
Service driven individual with proven work experience in customer service environment
Providing positive customer experience as well as effective verbal and written communication skill, including effective email writing
Able to work autonomously but able to recognize when additional support is needed on handling customer interactions and transactions
Intensely immersed in navigating different systems and knowledgebase 
