Technical Support Engineer (FinTech Product, FIX, Linux)
Fluent Trade Technologies
Quezon, PH
4d ago

The Sr. Support Engineer will be responsible for providing Level 2 high quality and effective support to Fluent’s rapidly growing customer base.

The support engineer provides high-quality technical support for Fluent’s rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.

Responsibilities :

  • Respond to customers’ inquiries relating to information, product functionality and issues.
  • Log and classify all calls and requests for assistance in Service Now
  • Recognize and escalate recurring problems, inferior processes or outdated procedures.
  • Perform configuration modifications, documenting troubleshooting and problem resolution steps.
  • Work on assigned customer integration projects
  • Unix / Linux and Ability to analyze log files. Knowledge of regexp, processes.
  • Knowledge of scripting - at least one of Bash, Python, Perl or CShell
  • 3-5 or more years of experience in support / technical role
  • Basic network knowledge - Telnet, TCP / IP
  • English - Ability to communicate and engage effectively, verbally and in writing
  • Excellent analytical skills with the ability to solve problems and develop solutions.
  • Advantage

  • experience in support / technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++
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