The Sr. Support Engineer will be responsible for providing Level 2 high quality and effective support to Fluent’s rapidly growing customer base.
The support engineer provides high-quality technical support for Fluent’s rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.
Respond to customers’ inquiries relating to information, product functionality and issues.
Log and classify all calls and requests for assistance in Service Now
Recognize and escalate recurring problems, inferior processes or outdated procedures.
Perform configuration modifications, documenting troubleshooting and problem resolution steps.
Work on assigned customer integration projects
Unix / Linux and Ability to analyze log files. Knowledge of regexp, processes.
Knowledge of scripting - at least one of Bash, Python, Perl or CShell
3-5 or more years of experience in support / technical role
Basic network knowledge - Telnet, TCP / IP
English - Ability to communicate and engage effectively, verbally and in writing
Excellent analytical skills with the ability to solve problems and develop solutions.
experience in support / technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++