Be a Ninja and enjoy the following benefits : Fun, fast-paced environment where you can stretch your creativity!Stress-free start up accountsHMO + 1 dependent upon hire!Life Insurance upon hire!10 Paid time off upon regularization + 1 Birthday leave every year!Competitive Salary!WHAT’S INVOLVED?
PRIMARY OBJECTIVES : To help our client’s customers with complaints and questions, give customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations WHAT YOU GET TO DO? Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone, email & chat.Communicating with customers through various channels.Acknowledging and resolving customer complaints via phone, email & chat.
Knowing our products inside and out so that you can answer questions via phone, email & chat.Processing orders, forms, applications, and requests via phone, email & chat.
Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.Communicating and coordinating with colleagues as necessary via phone, email & chatProviding feedback on the efficiency of the customer service process via phone, email & chatEnsure customer satisfaction and provide professional customer support via phone, email & chatREQUIREMENTS : Ability to stay calm when customers are stressed or upset.
Comfortable using computers.Experience working with customer support via email & chat is a plus.Time Management skillsBPO Experience is a plus but not a requirementCan work in shifting scheduleCan work in Clarkfreeport Zone, Pampanga*The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.
The post holder is expected to accept any reasonable alterations that may from time to time be necessary"