Team Manager
Full Potential Solutions
Metro Manila / NCR, PH
7h ago
source : Monster

Responsibilities :

Our Team Manager will perform the following :

  • Manage the hiring, development, and performance of the team
  • Coach agents to successfully achieve their goals
  • Set team direction, resolve problems and provide guidance to members of the team
  • Inspire others to deliver their best daily
  • Work with peers to solve problems in creative ways
  • With excellent questioning and listening skills
  • With strong ability to build rapport
  • Adapt departmental plans and priorities to address business and operational challenges
  • Perform supervisory audits as necessary
  • Minimum Qualifications

  • College degree is preferred
  • Minimum of 5 years of work experience with a track record of accomplishment in sales, customer service function and technical support
  • Minimum 2 years related team leadership / management experience in sales lob required
  • Demonstrated understanding of call center environment and deep disciplinary knowledge of customer service and sales
  • Experience communicating effectively across all levels of the organization
  • Must be a dependable, high energy, detail-oriented person.
  • Demonstrated embrace of our Core Values
  • Must be flexible with schedule and job duties
  • Company drug screen and background check are required
  • Apply
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