Maintain under operational conditions the current and new Wintel & VMWare platforms in respect of the Support processes
Build, deploy, and administer / manage the current and future Wintel, AD, and VMWare platforms.
Senior-level of operational support on :
Troubleshooting, incidents and problem management,
Reporting and communication.
Assist new implementations of all System Infrastructure components such as
Physical and virtual servers,
Middleware components (backup, scheduling, monitoring, etc.)
Pro-active in ensuring stability, response time, operational consistency and life cycle over the Wintel and VMWare platforms
7-10 years experience in infrastructure, with 5-7 years specifically on Windows Server, Active Directory and VMWare environments.
Experience in Cloud support.
Self motivated, eager to learn in the IT profession
Experience in International scope
Team player must be able to work with people within and outside of the IT department.
Customer service oriented
Excellent communication skills, verbal and written. English speaking mandatory (French reading would be
Ability to analyze and synthesize situations and understand the business constraints
Willing to do some traveling
OS Server : Windows Server 2003 to Windows Server 2016 Linux RedHat Enterprise 6 to 7
OS Client : Windows XP to Windows 10
Microsoft Active Directory
Kaspersky, TrendMicro and McAfee Antivirus
VMWare 5.x and above
Cloud AWS and Azure
Hardware : Dell & Cisco UCS servers
Storage : Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage
Backup Commvault & Veeam
BMC & Solarwinds Monitoring
Ticketing CMDB CA Service Desk Manager
Expert (configuration, troubleshooting) in VMWare Administration - Minimum required VCP certified.
Expert (configuration, troubleshooting) in Microsoft Systems and Active Directory (architecture of forest / domain.
FSMO roles, schemes, certificates ) - Minimum required MCSA Win2012 certified.
Experience configuring and managing large scale implementations of Group Policies Objects (GPO)
Have a solid understanding of MS Authentication technologies (LDAP, NTLM, Kerberos, etc)
Deep knowledge on core infrastructure services including (but not limited to) DHCP, DNS, RADIUS, File & Print Services, WSUS, Terminal service
Extensive working experience with PowerShell scripting and automation. Knowledge in a Cloud solution (AWS / Azure)
Knowledge in ITIL framework