F&B Service Operation Manager
L' Fisher Hotel
L' Fisher HotelBacolod, Philippines
2d ago
source : Jobs Bulletin

Education level college graduate

Communication skillsproficient in verbal and written English

  • Soft skillssolid customer service, speaking, problem-solving, leadership, organizational and managerial skills;
  • proven track record in leading a team; with strong analytical, communication, and inter-personal skills;
  • critical-thinking and reasoning abilities; ability to meet deadlines and multitask;
  • administrative and communication skills, such as those associated with giving orders and providing direction to the service staff;
  • mentally alert, attentive to details, has good / sound judgment

  • Technical skills computer literate;
  • knowledgeable with recipe and menu database software, inventory management software, point of sale (POS) software and computerized cash register systems

    Experiencewith at least 5 years experience in Food & Beverage management, handling a managerial position focused mainly in service excellence and revenue generation

    Duties :

  • Inspects dining room associates to ensure they are in proper and clean uniforms at all times
  • Receives and handles complaints concerning food and beverage of service
  • Serves as liaison between dining room and kitchen staffs.
  • Assure that all side work is accomplished and all cleaning of equipment and storage areas are completed according to schedule.
  • Direct pre-meal meeting with dining room personnel
  • Relays information and policy changes and brief staff
  • Assures the correct appearance, cleanliness and proper set up of the dining room
  • Check the maintenance of all equipment in the dining room and reports deficiencies
  • Produces sales analysis reports from POS system or IFCA.
  • Assists in inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper shakers and sugar caddies.
  • Maintains a warm and friendly demeanor at all times
  • Assists in monitoring and controlling Food and Beverage expenses and payroll
  • Approached all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner
  • Maintain regular attendance in compliance with the hotel standards as required by cheduling, which will vary according to the needs of the hotel.
  • Plans room set up based upon anticipated guest counts and client’s needs.
  • Take reservations and checks table reservation schedules
  • Assists with on-going training of all F&B associates
  • Maintain knowledge and understanding of each service and see that services are continually executed at the expected level and updated
  • Review and performs duties of all F&B outlets to ensure procedures and quality standards are met.
  • Assists with coaching, counseling and conduct performance appraisals for associates.
  • Attend meetings as required by management
  • Perform other duties as required by management
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