Project Coordinator - Implementation
ADP India Private Limited
Other - Philippines, PH
23h ago
source : Monster

Project Coordinator - Implementation

LOCATION : Philippines

DEPARTMENT : Implementation

Job Description : Role :

Role :

•To stand as ADP single point of contact facing the Client for the implementation project across product lines

•To ensure the setup of the new client in consolidation Services systems (Reporting, Invoicing, Payroll Process Control.)

•To solve potential issues that may prevent the satisfactory and timely completion of the implementation.

•To ensure a proper transition from implementation to service with the assigned Account Manager

Job Description :

• Responsible for providing clients with implementation plans, which include project schedules, project plans, risk analysis, communications documents, follow-up memo.

•Responsible for managing the implementation from project plan to closure stage.

•Responsible for ensuring client expectation & satisfaction through follow-up, responsiveness and thorough communication.

•Responsible to manage multiple clients and projects / tasks simultaneously.

•Responsible for ensuring proper documentation in all stages of implementation

•To develop, produce and manage a master implementation schedule to ensure timely achievements of all deliverables.

•To produce project status reports satisfaction surveys and KPI's on service to conduct conference calls with the Client on a regular basis in order to ensure the relationship.

•To setup the options for configuring the consolidated reports and exported data to be supplied to the new Client.

•To survey each country after the "go live" payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.

•To act from time to time as a sales support agent to advise on the fit of ADP solution to client needs at the selling process stage.

•To submit recommendations on how to improve the relationship with the client, related to implementation phase.

•To coordinate and act as an escalation point for all involved parties during the length of the implementation.

Job Specification :

• Five years minimum experience in implementing or serving Payroll / HR related projects

•Proven experience in Project management, project coordination

•Perfect communications skills in Client facing context

•Ability and enthusiasm in virtual meetings involving international parties

•Ability to work in a multinational environment

•Efficient in English. Additional languages are pluses

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