Project Coordinator - Implementation
LOCATION : Philippines
DEPARTMENT : Implementation
Job Description : Role :
â¢To stand as ADP single point of contact facing the Client for the implementation project across product lines
â¢To ensure the setup of the new client in consolidation Services systems (Reporting, Invoicing, Payroll Process Control.)
â¢To solve potential issues that may prevent the satisfactory and timely completion of the implementation.
â¢To ensure a proper transition from implementation to service with the assigned Account Manager
Job Description :
â¢ Responsible for providing clients with implementation plans, which include project schedules, project plans, risk analysis, communications documents, follow-up memo.
â¢Responsible for managing the implementation from project plan to closure stage.
â¢Responsible for ensuring client expectation & satisfaction through follow-up, responsiveness and thorough communication.
â¢Responsible to manage multiple clients and projects / tasks simultaneously.
â¢Responsible for ensuring proper documentation in all stages of implementation
â¢To develop, produce and manage a master implementation schedule to ensure timely achievements of all deliverables.
â¢To produce project status reports satisfaction surveys and KPI's on service to conduct conference calls with the Client on a regular basis in order to ensure the relationship.
â¢To setup the options for configuring the consolidated reports and exported data to be supplied to the new Client.
â¢To survey each country after the "go live" payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.
â¢To act from time to time as a sales support agent to advise on the fit of ADP solution to client needs at the selling process stage.
â¢To submit recommendations on how to improve the relationship with the client, related to implementation phase.
â¢To coordinate and act as an escalation point for all involved parties during the length of the implementation.
Job Specification :
â¢ Five years minimum experience in implementing or serving Payroll / HR related projects
â¢Proven experience in Project management, project coordination
â¢Perfect communications skills in Client facing context
â¢Ability and enthusiasm in virtual meetings involving international parties
â¢Ability to work in a multinational environment
â¢Efficient in English. Additional languages are pluses