Customer Service Associate (Inbound Voice)
Continuum Global Solutions
Mandaluyong, National Capital Region (NCR), PH, 1555
6d ago

Do you have strong command of the English language? Are you looking for a promising career with a global call center organization?

We are hiring Customer Service Associates to support inbound calls from US based customers at our office in Mandaluyong.

We offer a competitive base salary + incentives, paid training, great culture, career growth opportunities, and many other company benefits! Interested?

Apply Now to Speak with a Recruiter!

RESPONSIBILITIES :

  • Responds to telephone, email, or chat inquiries from customers, using standard scripts and procedures
  • Gathers information, researches concerns, and provides resolution
  • Informs customers about available services and assesses customer needs
  • Prepares standard reports to track workload, response time and quality of input
  • ADDITIONAL QUALIFICATIONS :

  • High School Graduate
  • 1 Year of BPO Call Center Experience
  • Advanced English-Speaking Skills
  • Willing to work US Hours (overnight shift) + holidays & weekends
  • Advanced English-Speaking Skills
  • Customer Focused Personality
  • PERKS :

  • Competitive compensation package plus performance-based incentive
  • HMO coverage
  • Life Insurance upon joining
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • State of the art facilities & good work environment
  • Work-Life Balance
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