Spanish Customer Care Representative (Shared Services Company)
J-K Network Services
Taguig, PH
4d ago
source : Bossjob

Company Profile : A German biotechnology company in Taguig. This is the leading global provider of pharmaceutical products.

They research and manufacture drugs to treat various diseases. They have 40 branches around the world. Employing 5,000 people across the globe .

Position : Spanish Customer Care Representative

Industry : Shared Service

Location : McKinley, Taguig City

Salary : Negotiable

Schedule : Night Shift (Weekends Off)

Benefits :

  • Free Processing of Working Visa
  • Government Mandated Benefits
  • Medical Assistance
  • HMO for the employee plus 2 dependents (covered by the company) upon start date
  • Life insurance policy upon start date
  • Vacation Leave and Sick Leave
  • Retirement plan
  • Other benefits will be discussed by the company
  • Responsibilities :

  • Process purchase orders of Spanish customers submitted through phone, email, and other online channels
  • Issue invoice and ensure accuracy in accordance to company product listing of prices
  • Manage order status and shipment updates to ensure products are delivered timely
  • Update system regarding received logistic inquiries / complaints from customers
  • Monitor inventory status and stock levels to make sure to support customer's purchase requests
  • Recruitment Process :

  • Resume Screening
  • HR Interview
  • Hiring Manager’s Interview
  • OPS Interview
  • Final Interview

  • Register now on our website to be updated with our Bilingual Job Openings : https : / / / register
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  • Contact us for more inquiries :

    Mobile : (+ 63) 917-638-1992 (+63) 917-638-1962

    Sun / Smart : (+63) 969-321-0130

    Look for : Ms. Mave

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    Linkedin : https : / / / in / european-and-latin-american-openings-180181162 /

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    Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!

    Requirements :

  • Preferably Native Spanish Speaker
  • BPO experience is a plus
  • Customer Service background is an advantage
  • Proficient in both Spanish and English language
  • Experience in processing orders is a plus
  • Experience working with SAP (focus on order to cash transactions)
  • Experience working with SFDC
  • Experience with customer service and relationship in order process
  • Preference to have native Spanish
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