Operations Supervisor
Wells Fargo
Manila, PH
2d ago
source : jobs4it

ManilaWells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.Market Job DescriptionAbout Enterprise Global ServicesEnterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA.

by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the DepartmentThe Business Services team across locations provides processing and voice support and to enable a follow-

the-sun delivery model for Wells Fargo that would help us service our customers faster. Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), Risk Operations and Fraud Prevention Services (ROFPS), PVSI & Community banking.

About the RoleThe Operations Supervisor 2 for WIM-Financial Reporting will supervise teams composed of Securities Operations Service Specialist.

This role will support in process expansion, staffing, and new hire training; takes a lead role in developing and implementing best practices.

Increases effectiveness of team members and tools by recognizing opportunities for development and proactively creating new systems and structures.

Responsibilities : Develop metrics to measure growth and performance of the department.Interface with India and US based managers on production, quality and security guidelines.

Conduct performance reviews for assigned Analysts.Assist the Manager- Operations in smooth transitioning of work.Resolve escalated problems, communicating information orally or in writing to customers, other departments and / or senior management.

Market Skills and CertificationsCollege graduate. Bachelor's degree in Accounting / Audit / Finance, or any related field.

Preferably with audit experience or CPA.At least 2 years of relevant experience in coaching / supervising a team in the banking / financial services industry.

With experience in handling a minimum of 10 FTEs, is an advantage.Amenable to work on the night shift, shifting schedules, and holidays.

Amenable to work in McKinley Hill, TaguigLeadership Expectations at Wells FargoAs a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business.

Specifically you will : Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value DiversityAt Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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