Lead Technical Specialist - VDI
Manulife
Quezon City, PH
2d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

People Leader : No

Shift : Primarily morning, but candidates for this role must be flexible and be willing to be on call

Job Requirements :

  • Provide technical leadership for the integration of requirements, design and technology
  • Investigate system problems, isolate causes and respond to system incidents escalated
  • Analyze system requirements and leads design, development and operation activities
  • Establish a comprehensive system monitoring plan and proactively carry out actions for stable system operation
  • Assessment and formulate system problems, create improvement plans and implement them
  • Provide documentation, processes and technical training to other team members to improve the technical level of the team
  • Work on automating system procedures and improve team work efficiency
  • Incorporate new plans, designs and systems into ongoing operations
  • Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies
  • Communicate with other teams and personnel to carry out system improvement and introduction projects
  • Contribute to knowledge base for troubleshooting and maintaining the environment
  • Perform scheduled night / weekend work as required due to environmental constraints
  • Essential Skills and Competencies :

  • Extensive experience in urgent investigation, problem isolation and response to system problems
  • Experience initiating new projects, plan, progress management and team leading
  • Deep understanding of architectures of Virtualization software like Citrix XenApp and XenDesktop, VMware vSphere
  • Deployment and Configuration Automation experience using PowerShell
  • Administration experience of Active Directory, DNS, DHCP and GPO based on Windows Servers
  • Windows Desktop Administration experience of Microsoft Windows 10
  • Virtual Desktop Administration using Citrix Studio and Director
  • Virtualization Infrastructure Experience of Azure
  • Thin clients Infrastructure administration experience of Dell Wyse
  • Overall knowledge of infrastructure technologies storage, networking, servers, load balancing, etc.; Anti-virus and Profile management
  • Deep knowledge of Virtual Application packaging and remediation : App-V, SCCM
  • Independent problem solver with troubleshooting, decision making and analytical skills
  • Ability to work flexible hours and be on-call
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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