Product Specialist
SunGard
Makati City, PH
12d ago

Position Responsibilities / Requirements

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Sierra is a suite of FX and treasury solutions for buy- and sell-side financial institutions. Sierra provides real-time connectivity to multiple trading partners, P&L and position management, FX margining, integrated risk management, post-

trade processing capabilities and capital markets accounting.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro / mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies / documents how applications and systems interact to support business processes.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
  • Other related duties assigned as needed.
  • What you bring :

  • Basic knowledge or experience in Foreign Exchange (FX) related software support such as FX transaction dealing, position and P&L management, trade life cycle management, interface with FX portals such as Bloomberg and Reuters
  • Experience in Solaris or Linux operation system and Oracle or Sybase database
  • Documents client information and recurring technical issues to support product quality programs and product development
  • Strong analytical skills
  • Organizational and time management skills required
  • Self-starter with proven ability to work independently
  • Extremely comfortable working with computers and a variety of applications
  • Excellent oral and written communications skills
  • Strong problem solving skills
  • What we offer you :

  • Competitive salary and excellent bonus potential (upon entering a full sales executive role)
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • Training across core financial, sales and FIS solutions
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available here and here

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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