Office 365 Administrator
SGS
Philippines, National Capital, Makati
6h ago

PRIMARY RESPONSIBILITIES

  • As a member of the Global IT Infrastructure & Services Team, the selected candidate will be part of a group of IT specialists in charge of managing the company’s global Office 365 environment used by SGS affiliates worldwide.
  • Operate O365 ecosystem with strong focus in collaboration part (Sharepoint / Onedrive)
  • Apply advanced technical skills and knowledge to collect needed information and resolve issues presented to the Global Applications Support Group.
  • The technologies used are as follows :
  • Enterprise Server OS : Microsoft Windows Server 2012 / 2016
  • Cloud : Azure

    Application : Microsoft Office 365 : Exchange Online, Sharepoint Online, Skype for Business Online, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, Skype for Business Client, and Office ProPlus Suite

    REPORTING LINE

    Global Head of Messaging Services team with local supervision by the Global Infrastructure Management Services (GIMS) Manager

    SPECIFIC RESPONSIBILITIES

  • Works in shifts covering 24x7 global IT operation
  • Manages Sharepoint 2007 / 2013 and Sharepoint Online
  • Execute migrations from on-premise Sharepoint 2007 / 2013 farm to Sharepoint Online
  • Serves as the Tier 2 support and being escalation contact of the Global Applications Support Group (ASG) for advanced level of investigation and troubleshooting for Office 365 related incidents
  • Being able to identify problems from recurring Office 365 incidents and provide resolution in a timely manner

  • Executes standard and non-standard service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency
  • Monitors and tests performance for potential bottlenecks, identify possible solutions, and work with Tier 3 to resolve issues
  • Address Exchange and Skype for Business issues including Exchange remote mailbox creation and administration, Office 365 client connectivity, client software distribution, and mobile installation issues
  • Improve on existing Office 365 monitoring, management and reporting tools and utilities
  • Develop and document best practices for supporting the Office 365 application
  • Define & maintain operational procedures
  • Follow change management procedures
  • Work with Office 365 Coe, Infrastructure, and application support teams (Geneva and Manila based)
  • Work with external service provider : Microsoft
  • Maintain current knowledge of relevant technologies as assigned
  • Provide advice and training to peers on various Office 365 applications
  • Assist in the management and maintenance of the global Office 365 environment.
  • Complies with the QHSE policies including but not limited to :
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.

    Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.

    In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.

    Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.

    Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.

    Maintain a safe and tidy worksite.

    Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.

    Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

    PROFILE

  • Degree in computer science or related field. Exceptional candidates will be considered in the absence of a degree
  • Microsoft Certification an advantage
  • Responsible & responsive; open minded, flexible, support minded, stress resistant, tenacious, dedicated, quality & objective driven
  • Enjoy sharing knowledge & experience with others
  • Enjoy working in a team
  • Can take initiative
  • Motivated to learn
  • REQUIRED SKILLS

    The following skills and experiences willconstitute an advantage :

  • At least 2 years of practical experience in running complex Office 365 infrastructures
  • ITIL certified
  • Experience in working in a multinational environment
  • Microsoft SharePoint 2007 / 2013 / Online administration
  • Experience in conducting migrations from on-premise Sharepoint 2007 / 2013 farm to Sharepoint Online
  • Experience in Share-gate tool
  • Experience in working with Service Now
  • Office 365 Deployments and integrations
  • Microsoft Exchange Server 2013 / 2016 Administration including hybrid configuration
  • Microsoft Outlook 2010-2016 administration and trouble-shooting
  • Troubleshooting Mobile Messaging Technologies : Exchange ActiveSync, iOS, and Android
  • Troubleshooting Skype for business related issues
  • Microsoft Active Directory administration and trouble-shooting
  • Experience in managing and troubleshooting Azure AD Connect
  • Windows Server 2012 / 2016 System Administration
  • Windows 7 / 8.x / 10.x Desktop Administration
  • Powershell scripting.
  • Relationships

  • Work closely with team members
  • Work closely with the messaging, infrastructure, and application support teams in resolving issues and identifying areas of improvements
  • Work with Microsoft and other external service providers (if any) for product support
  • Work with the IT management team for service management and improvement.
  • Business : regular contacts with the country’s IT teams and end-users
  • Work as project member on global projects if required
  • English

    A second language will be an advantage

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