Principal, Project Management
Principal-Global Project Management Services
Location : Corporate or Remote
Reports To : Director, Global Project Management Services
The Principal of Global Project Management Services is directly responsible to independently manage the deployment of projects on a global scale;
including but not limited to new or expansion client business, internal projects, corporate, business segment and / or enterprise level initiatives.
Responsibilities include presales support, new business execution planning and / or project scope validation.
The Principal of Global Project Management Services is expected to employ the appropriate sense of urgency, effectively prioritize and take independent action within complex project environments.
Consistently demonstrate the ability to effectively communicate, influence, negotiate and promote positive outcomes when dealing with sensitive matters;
facilitate and manage diverse audiences within varied business environments, demonstrate a high degree of proficiency in the propagation and enactment of end to end global procedures.
This position requires very minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams.
Essential Duties & Responsibilities :
Project execution, including on a global scale and / or across various business segments at an enterprise level, through the application of functional methodology and global process to : Collaborate with the core project team to develop risk response plans and effectively maintain project schedule and budget;
serve as the primary client contact and escalation point during a project. Effectively manage information streams and demonstrate the ability to summarize complex issues succinctly;
effectively manage in an ambiguous environment and demonstrate effective leadership during times of change, assess and manage progress to ensure alignment with quality standards and specifications.
In the course of project execution :
Risk Management
Escalation and Change Management
Communicate, document and manage project scope, deployment progress and key status to clients, internal project team members and other key stakeholders including an executive audience as appropriate
Build and manage master project documentation, including overarching Master Project Plans and executive status reports
Ability to provide strategic guidance while leading a project team
Partner with internal teams, stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy planning and design;
including implementation plan builds and related client presentation support as required. Support the definition of project scope for new business awards;
serve as liaison between functional groups to ensure project requirements are clearly defined.
Support the deployment, promotion and achievement of departmental and company strategy, business goals and objectives. Lead by example in the demonstration and promotion of company values.
Take an active role and serve as an advocate for supporting departmental enhancements and initiatives, as required. Other duties as required.
Job Specifications :
BA / BS or equivalent relevant experience
Experience in a formalized project management role leading the deployment of medium to large scale global projects, including the management and oversight of diverse functional project teams on a global scale.
Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables.
Experience in the call center and / or business process outsourcing industry
Experience with client facing, senior and executive level management communications and formal presentation delivery
Experience with project management and word processing software, spreadsheet and flowcharting applications
MS Project, MS Office, Excel and Visio)
Project Management Certification : Project Management Professionals (PMP)
Preferred Experience :
Operational management experience within BPO industry strongly preferred
Additional Specific Duties & Responsibilities :
Must be available to travel domestically and internationally as required based on business need.
Must effectively support varied time zones as required based on business need.
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