Technical Assistant
Disability RMS
Taguig City, National Capital Region (Manila)
2d ago

FullscopeRMS helps health plans and insurance carriers grow their businesses with our turn-key solutions for group life & disability, absence management, supplement health and medical stop-loss products.

We are a subsidiary of Sun Life, a leading provider of group insurance benefits in the U.S.. FullscopeRMS also provides group life and disability plans to our clients through the third-party administrator Disability Reinsurance Management Services, Inc.

often referred to as DRMS. Job Description : Technical Assistant Job description (heading) / Description du poste (titre) The Data Center Technical Assistant is responsible in providing 24 / 7 service monitoring support for Sun Life's production systems and first level support for batch processing.

He or she will be key in providing prompt escalations, while working with infra and application teams, arising from issues that will impact system availability.

The ideal candidate is a fast learner that should demonstrate keen attention to detail, competitive troubleshooting and problem solving abilities, as well as communication and interpersonal skills.

Preferred skills (heading) / Compétences particulières (titre) Bulleted List Qualifications (heading) / Compétences (titre) College graduate Fresh graudates can apply ITIL certfication an advantage Willing to work on a shifting basis, render holiday and weekend duty Able to carry heavy devices to and from the server floor Responsibilities (heading) / Responsabilités (titre) Provide first-level support to batch monitoring and incident resolution Facilitate efficient and accurate incident management process based on Sun Life guidelines Handle daily backup monitoring and tape management inside the data center Ensures timely printing of system generated reports Be proactive in batch automation initiatives and be able to identify opportunities for continouous improvement For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category : IT - Technology Services Posting End Date :

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