What IT Service Center contributes to Cardinal Health
IT Service Center is responsible for resolving customer / client technical problems and responding to questions in accordance to service level objectives, processes and procedures.
Serves as liaison between customer / client and IT to resolve business issues related to technologies.
Provides technical support to the organizations internal / external users of computer applications and hardware.
Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
Serves as a liaison between customer / client and IT to resolve business issues related to technologies.
Collaborates with network services, software systems engineering and / or applications development in order to restore service and / or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Manages user access rights.
Bachelors Degree in related field or equivalent work experience
4 years experience in related field preferred
What is expected of you and others at this level
Coordinates and supervises the daily activities of operations, or business support staff
Administers and executes policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Frequently interacts with subordinates, customers and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.