Supervisor, IT Service Center
Cardinal Health
Philippines
4d ago

What IT Service Center contributes to Cardinal Health

IT Service Center is responsible for resolving customer / client technical problems and responding to questions in accordance to service level objectives, processes and procedures.

Serves as liaison between customer / client and IT to resolve business issues related to technologies.

  • Provides technical support to the organizations internal / external users of computer applications and hardware.
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
  • Serves as a liaison between customer / client and IT to resolve business issues related to technologies.
  • Collaborates with network services, software systems engineering and / or applications development in order to restore service and / or identify problems.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Manages user access rights.
  • Qualifications

  • Bachelors Degree in related field or equivalent work experience
  • 4 years experience in related field preferred
  • What is expected of you and others at this level

  • Coordinates and supervises the daily activities of operations, or business support staff
  • Administers and executes policies and procedures
  • Ensures employees operate within guidelines
  • Decisions have a direct impact on work unit operations and customers
  • Frequently interacts with subordinates, customers and peer groups at various management levels
  • Interactions normally involve information exchange and basic problem resolution
  • Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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