OEM Project Manager

Lexmark

Philippines, AP

1d ago

JOB PURPOSE / MISSION / SUMMARY

The key objective of the function is to ensure NPI deliverables are met as well manage sustaining service activities, be a resource for Annuities and serve as lead analyst for the WW Annuities team in Cebu.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS :

OEM Manager

Connects with the service organizations worldwide to lead, give direction and ensure that deliverables to OEM clients are met on : New Product Introduction (NPI) activities, Engineering Changes (EC) notification and implementation, Sustaining OEM activities, End of Production (EOP) activities, End of Service Life (EOSL) activities

Generates timely and detailed report status to clients and appropriate levels of management of the following documents / activities : Service Manual Return Tech Sheet Universal Parts List / FRU List Cost Cross Reference Part Numbers SAP activities Training resources and activities

Drafts formal End of Service Life and Last Time Buy notifications

Participates in regular (weekly, bi-monthly, monthly, quarterly) service reviews with key stakeholders to monitor performance of obligations (milestone?)

Serves as escalation point to the clients of all NPI and sustaining service issues and acts as the internal resource person for different service organizations to other support teams like Serviceability, Information Development (Infodev), OEM Engineering, Service Product Managers, Field Service Engineering, Order Management teams, etc.

Works collaboratively with OEM clients and Lexmark internal teams to proactively identify areas of improvement and identify new or innovative ways to improve service

Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback (clearly communicate expectations to all CFT involved)

Thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly

Execute the NPI or EC service plan worldwide.

Maintenance of the following activities and documents associated with NPI and sustaining activities : EOSL OEM - LXK Model Bridge OEM Product Roadmap Innovate Site

Document procedures and work instructions as needs arise

Support EHS objectives

Support Operational Excellence initiatives such as six sigma, lean, etc.

Perform other functions as assigned by manager.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :

This person will be interfacing with a demanding audience made of varied nationalities, functions and seniority levels.

Therefore, the following skills are of importance :

Self-starter, initiative taker

Ability to multi-task and meet deadlines

Team player Ability to work in tandem with other people, even remote

Ability to effectively handle multiple priorities and to communicate with all levels in the organization.

Professional attitude and dependability

Ability to think out-of-the-box and propose different solutions for a problem

Flexibility Ability to receive new missions and change processes rapidly

Autonomy & Proactivity - Ability to work under minimal supervision, in an unstructured environment, ability to make decisions.

Ability to make quality judgments

Reliable and accurate work quality

Thorough, detail-oriented, resourceful

Inquisitiveness, ability to conduct research

Strong communication skills capable of articulating what they are able to see in the data and information in the reports

Ability to identify and stick to priorities

Professional in work, communication, conduct, demeanor, and presentation

Confident, creative, fast-thinker

Ability to focus under stressful and high pressure situations

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :

Basic qualifications for this position include :

Bachelor’s degree in a technical discipline such as mathematics, physics, engineering, computer science preferable.

In the absence of above preferred courses, Bachelor's degree or higher from an accredited college or university preferably in Marketing, Finance, Business and Accounting so long as there is 2+ years of experience in business analysis related to reporting

Ability to effectively communicate in standard business English

Experienced in and highly skilled in the use of Microsoft Office - Excel, PowerPoint and Word

At least 3 years’ experience in program management or product launches

Preferably with knowledge in Advance Quality Planning

Preferably with knowledge in problem solving techniques, Six Sigma and Lean Manufacturing

Preferably with knowledge in quality systems such as ISO or TS

Capable of sophisticated web research

Adept at sorting and cataloguing information

Adept at drawing inferences from large amounts of data

Flexible to work shifts

Skills

Effective communication skills verbal & written

Strong computer skills

Excellent analytical and problem-solving skills

Good decision-making skills

Sharp sense of details

Very good planning skills

ORGANIZATIONAL CHART :

Sales & Marketing Operations

AUTHORITY & DECISION RIGHTS :

Individual contributor.

Receives training and instructions from Senior Manager for Business Development, OEM Business Development Manager, WW Business Development Manager, MICI Manager and the WW Service & Parts Annuities Management

Will be responsible and accountable for all reports and tasks assigned to him / her.

Decisions are limited within the scope of his / her duties.

INTERFACES :

Regular communication with Senior Manager for Business Development, OEM Business Development Managers, Geo Business Development Managers, MICI Manager and OEM

Communication with OEM Engineers, Channel Operations Support, WW Service Business Development, Serviceability Engineers as needed

Communication with other HW Support personnel within Lexmark or our OEM Customers and R&D Engineers as needed.

CAREER PROGRESSION :

0B2 to QB3 to 0B3 Level Analyst

Lateral move to other roles similar in nature to roles.

WORKING CONDITIONS :

Office work with occasional conference calls with stakeholders and meetings with local team

Regular conference calls and meetings with OEM customers

Occasional international travel as deemed necessary

OTHERS :

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