JOB PURPOSE / MISSION / SUMMARY
The key objective of the function is to ensure NPI deliverables are met as well manage sustaining service activities, be a resource for Annuities and serve as lead analyst for the WW Annuities team in Cebu.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS :
Connects with the service organizations worldwide to lead, give direction and ensure that deliverables to OEM clients are met on : New Product Introduction (NPI) activities, Engineering Changes (EC) notification and implementation, Sustaining OEM activities, End of Production (EOP) activities, End of Service Life (EOSL) activities
Generates timely and detailed report status to clients and appropriate levels of management of the following documents / activities : Service Manual Return Tech Sheet Universal Parts List / FRU List Cost Cross Reference Part Numbers SAP activities Training resources and activities
Drafts formal End of Service Life and Last Time Buy notifications
Participates in regular (weekly, bi-monthly, monthly, quarterly) service reviews with key stakeholders to monitor performance of obligations (milestone?)
Serves as escalation point to the clients of all NPI and sustaining service issues and acts as the internal resource person for different service organizations to other support teams like Serviceability, Information Development (Infodev), OEM Engineering, Service Product Managers, Field Service Engineering, Order Management teams, etc.
Works collaboratively with OEM clients and Lexmark internal teams to proactively identify areas of improvement and identify new or innovative ways to improve service
Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback (clearly communicate expectations to all CFT involved)
Thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly
Execute the NPI or EC service plan worldwide.
Maintenance of the following activities and documents associated with NPI and sustaining activities : EOSL OEM - LXK Model Bridge OEM Product Roadmap Innovate Site
Document procedures and work instructions as needs arise
Support EHS objectives
Support Operational Excellence initiatives such as six sigma, lean, etc.
Perform other functions as assigned by manager.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :
This person will be interfacing with a demanding audience made of varied nationalities, functions and seniority levels.
Therefore, the following skills are of importance :
Self-starter, initiative taker
Ability to multi-task and meet deadlines
Team player Ability to work in tandem with other people, even remote
Ability to effectively handle multiple priorities and to communicate with all levels in the organization.
Professional attitude and dependability
Ability to think out-of-the-box and propose different solutions for a problem
Flexibility Ability to receive new missions and change processes rapidly
Autonomy & Proactivity - Ability to work under minimal supervision, in an unstructured environment, ability to make decisions.
Ability to make quality judgments
Reliable and accurate work quality
Thorough, detail-oriented, resourceful
Inquisitiveness, ability to conduct research
Strong communication skills capable of articulating what they are able to see in the data and information in the reports
Ability to identify and stick to priorities
Professional in work, communication, conduct, demeanor, and presentation
Confident, creative, fast-thinker
Ability to focus under stressful and high pressure situations
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :
Basic qualifications for this position include :
Bachelor’s degree in a technical discipline such as mathematics, physics, engineering, computer science preferable.
In the absence of above preferred courses, Bachelor's degree or higher from an accredited college or university preferably in Marketing, Finance, Business and Accounting so long as there is 2+ years of experience in business analysis related to reporting
Ability to effectively communicate in standard business English
Experienced in and highly skilled in the use of Microsoft Office - Excel, PowerPoint and Word
At least 3 years’ experience in program management or product launches
Preferably with knowledge in Advance Quality Planning
Preferably with knowledge in problem solving techniques, Six Sigma and Lean Manufacturing
Preferably with knowledge in quality systems such as ISO or TS
Capable of sophisticated web research
Adept at sorting and cataloguing information
Adept at drawing inferences from large amounts of data
Flexible to work shifts
Effective communication skills verbal & written
Strong computer skills
Excellent analytical and problem-solving skills
Good decision-making skills
Sharp sense of details
Very good planning skills
ORGANIZATIONAL CHART :
Sales & Marketing Operations
AUTHORITY & DECISION RIGHTS :
Receives training and instructions from Senior Manager for Business Development, OEM Business Development Manager, WW Business Development Manager, MICI Manager and the WW Service & Parts Annuities Management
Will be responsible and accountable for all reports and tasks assigned to him / her.
Decisions are limited within the scope of his / her duties.
Regular communication with Senior Manager for Business Development, OEM Business Development Managers, Geo Business Development Managers, MICI Manager and OEM
Communication with OEM Engineers, Channel Operations Support, WW Service Business Development, Serviceability Engineers as needed
Communication with other HW Support personnel within Lexmark or our OEM Customers and R&D Engineers as needed.
CAREER PROGRESSION :
0B2 to QB3 to 0B3 Level Analyst
Lateral move to other roles similar in nature to roles.
WORKING CONDITIONS :
Office work with occasional conference calls with stakeholders and meetings with local team
Regular conference calls and meetings with OEM customers
Occasional international travel as deemed necessary