Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and sales representatives.
Helping to train new employees in company procedures.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Bachelor’s degree holder
Must have an experience as a Service Manager of accredited service centers
Company Profile : This company has been operating for almost 9 decades and is one of the top leading manufacturing companies globally.
Position : VOC Manager (Voice of Customer Manager)
Industry : Manufacturing Company
Location : Pasig
Schedule : Morning Shift
Salary : Php 40,000 - Php 60,000
Government mandated benefits
13 month pay
Unused leaves are convertible to cash
Reimburse Transportation expenses
Others will be discussed during the job offer
Recruitment Process : Face to face interview