Process Engineering Associate
Wells Fargo
Manila, National Capital Region
2d ago

Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

The Enterprise Business Process Management (BPM) Program is sponsored by the BPM Capability & Program team, with support from and partnership across operating groups, to drive process excellence activities, execute on near-term priorities, and meet risk and regulatory commitments.

About the Role

The Process Engineering Associate will support process improvement initiatives, reviews, researches, compiles information, tests and evaluates process and workflow data as directed.

Responsibilities

Applies foundational process engineering tools such as SIPOC (suppliers, inputs, process outputs, and customers), Customer Focus, Lean / Six Sigma principles, Process Mapping, Fishbone diagrams and techniques to enhance processes for teams, departments and business units.

Gathers process requirements; provides operational / analytical support for Process Engineers.

May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analyses.

Interacts with business subject matter experts to ascertain information and details in support of research and evaluations.

Prioritizes responsibilities to balance initiatives and deliverables.

Facilitates exchange of process updates with business partners, ensuring the process provided to business complies with operative policies and regulations.

Market Skills and Certifications

Required Qualifications

  • College graduate; BA / BS degree or higher
  • LEAN / Six Sigma Yellow belt certified
  • Total of 4 years relevant work experience; 2yrs as a Process Improvement Consultant or similar capacity
  • Proficiency in MS Excel, Visio & PowerPoint any relevant process mapping tool (iGrafx, etc.)
  • Strong comprehension, communication & analytical skills
  • Excellent probing skills
  • Amenable to work on a mid-afternoon schedule
  • Desired Qualifications

    Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx or MS Visio

    Knowledge and understanding of Statistical Analysis software such as Minitab

    Knowledge and understanding of Change Management methodologies such as Prosci / ADKAR model

    Knowledge and understanding of Robotics Process Automation software such as Blue Prism

    LEAN / Six Sigma certification or Wells Fargo business process management endorsement

    Experience of working across one or more geographic territories or regions

    Experience in Process Engineering / Re-Engingeering

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