OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.
Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity :
As Senior Analyst, Center of Excellence this individual will lead projects as assigned, lead on change requests as assigned for the CoE team.
Support business users with systems, training, incidents, change requests and projects as assigned.
You are great at :
Provide support to business users on systems issues, escalating to Manager, CoE or an IT development / technical team as appropriate.
Work closely with broad user groups to coordinate and complete Operational Excellence activities to support sponsored projects such as, Requirement Identification and documentation, testing, & Training for the Deployment.
Assist with generating Business Requirements for projects and change requests assigned.
Assist with the preparation of test plans for the projects and change requests assigned
Lead the Super User Group, ensuring benefits to its members while also ensuring the group maintains a high visibility in the business community with supporting SAP and other business systems as needed.
Prepare user training documentation for new functionality offered because of projects or change requests assigned and support existing documentation when required.
Provide hands-on period end support to finance users as required.
Provide input into the tip of the week offerings.
Prepare Communications out to the business for OTR’s & change impacts
Conduct Tier 1 meetings, either weekly or bi-weekly
What it takes :
5-7 years of professional / technical experience
CPA, CMA or CGA, accounting designation
Bachelor’s degree or equivalent in business / accounting
Experience training others on job components and working in a manufacturing setting.
Strong understanding / expertise in ERP system usability and light configuration work to assist in front line support. (e.
g. job failure investigation, account modifications, workflow updates etc.)
Strong project management skills.
Strong leadership skills with proven ability to facilitate cross-functional, cross-business unit teams.
Proven ability to operate effectively in ambiguous situations
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.