exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.
If that's something you want to be apart of, apply today!Think of yourself as a key leader who ensures staff optimization, sets goals and objectives, maintains employee records, and facilitates effective communication among workers.
So not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
So now, we need your full concentration because it’s time to imagine what it’s like being a Workforce Manager.What does a Workforce Manager really do?
Think of yourself as the leader that provides direction in forecasting labor requirements and creating and managing staff schedules - to enable Us to gain insights into effective business metrics - in projecting the number of employees needed to complete a particular job at a given time of the day, week or month.
We want to ensure we get the best qualified candidate with the right level of expertise.So, let’s take a look at what it’s like being a Workforce Manager In effect, you will lead a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions calls, messages or emails and scheduling the correct number of teammates to handle expected volume of transactions.
You will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels.
As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills.
lower non-compliance risks; and increase operational agility so that as production schedules and market demands change, the organization can easily allocate people with the right skills at the right time.
So, do you have what it takes to be a Workforce Manager at TaskUs?Requirements : A seasoned Workforce Manager with a Bachelor’s Degree, preferably in Mathematics or Statistics or at least 3 - 5 years experience in managing workforce operations with client and / or senior management interactionExpertise in capacity planning, forecasting, real-time management, reporting and schedulingProficient in the use of workforce management toolsExcellent organizational, project management and presentation skillsAble to work with large amounts of data to identify trends and patterns.
QualificationsAble to manage multiple, complex, ongoing tasks and projectsHigh attention to detail with a strong desire to optimize procedures and processesWorking knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or ability to learn technology very quicklyStrong verbal and written communication skillsHigh achiever and self-starter with a people first leadership and coaching styleAbout Us TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!TaskUs is an Equal Opportunity Employer