Job Summary :
To minimize overdue balances and aging in line with the RELX Global Credit Policy, Terms, Conditions and Procedures. To set up and maintain a good professional relationship with Customers.
To adhere to the processes set out by the Credit Policy and to minimize risk of loss through delinquent customers. To support Customer Services, Sales and Accounts Receivables Department to solve customer queries in order to minimize outstanding errors and disputes.
The Collection team within the Order to Cash (O2C) department is responsible for timely collections of outstanding balances.
It is part of the Order to Cash department and operates globally out of several locations across the globe.
Effectively manage debt for own customers and / or product line as outlined in the Global Credit Policy with the support of Credit Controller / Supervisor.
Ability to effectively generate and use appropriate reports to facilitate debt collections.
Escalate any risks related to the customers’ ability to pay as per the Global Credit Policy.
Have knowledge and understanding of business processes of other closely related work team. Participate in testing projects.
Participate and act as key-user in projects that affects the systems under control.
Keep track and follow up on logged and escalated issues.
Communicate all disputes raised by the customer to the appropriate department and ensure that a timely resolution is found.
Any other duties deemed necessary by the Collections Supervisor / Manager.
Must possess a Bachelor's degree in Business, Management or Financial course
Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
Sound understanding of financial accounting and business processes
Negotiating skills, clear presentation & reporting skills
Displays high integrity, judgement and discretion
Amenable to work in shifting schedule