Service Delivery Manager (APJ)
Trustwave
Salcedo Village, Makati
1d ago

The role responsibilities will include :

  • Project and service delivery management
  • Requirements gathering
  • Engage the customer on business and technical discussions
  • Be the point of contact for the customer for change management
  • Ensure that services are delivered in accordance to the Service Level Agreement
  • Brief and explain to customer on their security posture based on reports generated by SIEM.
  • Access SIEM console to generate reports or search for Indicators of Compromise (IOC)
  • Develop customized reports using excel or other tools with data from SIEM and other cyber security solutions.
  • Track and assist in the management and resolution of operational security issues;
  • Recommend and track remedial actions to security issues
  • Review handover of deployed services by the provisioning team to operations and ensure that there is closure or follow-up with outstanding issues
  • Meet with Client team on a regular basis to review security status. Review risks, issues, incidents and planned changes.
  • Skills :

  • Experience within IT Project Management and past experience of service delivery
  • Past expertise in deploying Enterprise Network and Security Solutions
  • Experience as a network / cyber security consultant or deployment professional
  • Excellent technical aptitude and a desire to learn constantly
  • Excellent written, verbal and presentation skills
  • An enthusiastic, action-oriented personality, capable of independently solving technical problems and the ability to communicate clearly and effectively to both technical and business audiences
  • Desired Qualifications

  • PMP, Cisco Certifications, CISSP
  • Bachelor’s Degree or Diploma in Information Technology
  • Education :

    We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

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