Helpdesk Queue Manager
Bricoleur Technologies
Manila, PH
1d ago
source : jobs4it

ManilaQUALIFICATIONS : At least a Graduate of Bachelor’s / College Degree in Computer Science, Computer Engineering, Information Technology, or related coursesFamiliar with JIRA, Windows server, network architectureAttention to DetailAbility to work in a team or independently DUTIES : Log and Triage support incidentsChecking all the logs produced by various systems (SIEM, Netwrix, etc.

Closely liaise with Business Systems team with regards to tickets that needs to be actionedEnsure that tickets are actioned in a timely mannerTrack system issues through to resolution within agreed time limitsEnsure proper recording, documentation, and closureClosely liaise with Business Systems team with regards to tickets that need to be acted upon

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