Delivery Assurance Analyst
6d ago

The Role

  • Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
  • Ensure truck movements / transactions flow through seamlessly across different CAPs in order to invoice and collect payment from customers in a timely manner.
  • Monitor, analyze, investigate, and resolve quantity / partner-related customer disputes / inquiries.
  • Perform outbound calls to customers for select scenarios in order to resolve their disputes / inquiries.
  • Create Additive Nominations in GSAP.
  • Collaborate and work with internal and external customers in order to deliver organizational targets.
  • Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.
  • Education background : Bachelor's Degree in Commerce, Mathematics, or any Engineering course
  • Work experience : Minimum 1-2 years of work experience in any customer service / satisfaction organization / unit. Planning or scheduling work experience is preferred.
  • Experience in the Petroleum, Manufacturing or Fast-Moving Consumer Goods industries is preferred.

  • Technical skills : Proficient in Excel and other Microsoft Office tools. Experience with SAP is preferred.
  • Communication skills : Proficiency in the English language, both oral and written, is required.
  • Soft skills required : Attention to detail, analytical approach to problems, ability to collaborate and work in a team.
  • Competences Required : Distribution Customer Service, Road Delivery Operations, Safety Mindset, Distribution Industry Analysis, Distribution Planning and Exchanges, Product Handling & Control, Road (Rail / Barge) Transport Planning & Scheduling Systems
  • Work hours : Must be willing to work flexible shifts (mid or night). Must be willing render overtime especially during month-end.
  • Start Something Remarkable

    Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement.

    We enable Shell to operate in a global-competitive and ever-changing business environment.

    A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

    We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds.

    If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.

    Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.

    Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.

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